Frequently Asked Questions

FAQs

Explore our Frequently Asked Questions (FAQs) to find clear and concise answers to the most common inquiries from our customers. We've addressed every question thoroughly to ensure you have all the information you need.

General FAQs

Kartisoft – Your One-Stop Shop for Ready-to-Use WordPress Websites! Get professionally designed prebuilt WordPress websites for businesses, agencies, and entrepreneurs. No coding needed—just install and launch instantly. Start your online journey today! 🚀

Getting started is simple! Just create an account on our platform, explore our extensive collection of GPL products, and select the ones that meet your requirements. After that, you can proceed to purchase and download your chosen items.

Absolutely! Kartisoft is dedicated to providing a safe and secure browsing and shopping experience for all users. We implement robust measures to protect your privacy and ensure the security of your data.

Creating an account is easy! Click on the "Sign Up" or "Register" button on our website, fill in the required details, and follow the on-screen instructions to complete your registration.

You can update your account information, including your email address, password, and billing details, by logging into your account and accessing the “Account Settings” or “Profile” section.

To make a purchase, simply browse through our products, select the items you wish to buy, and proceed to the checkout page. Follow the instructions to complete the payment process securely.

Due to the nature of our digital products, we generally do not offer refunds. However, if you encounter any issues with your purchase, please contact our support team, and we’ll do our best to assist you.

After completing your purchase, you’ll receive an email with instructions on how to download your purchased products. Additionally, you can access your downloads by logging into your account and navigating to the “Downloads” section.

Support for purchased products is available exclusively to customers with an active support package. If you have a support package, please email our team at support@kartisoft.com, including your order number and a detailed description of the issue. We're here to assist you!

Our terms of service outline the rules and guidelines governing the use of our platform. You can review our terms of service here for more information.

Our privacy policy explains how we collect, use, and protect your personal information. You can view our privacy policy here.

Yes, we use cookies to enhance your browsing experience and improve our website’s functionality. You can learn more about our cookie policy here.

Pre-built WordPress Websites FAQs

Pre-built WordPress websites are ready-made website templates designed for specific industries or purposes. They come with pre-installed themes, plugins, and content, making it easy to launch a website quickly.

Yes, all our pre-built WordPress websites are fully customizable. You can edit the content, design, and functionality to match your specific needs.

No, our pre-built WordPress websites do not include hosting. You will need to purchase a hosting plan separately.

All themes and plugins included are provided under the GPL license and come pre-activated. License keys are not included.

Yes, you can manually update the GPL themes and plugins included in your website by downloading the latest versions from our platform.

Support is available for pre-built websites only if you purchase our support package. For individual theme or plugin issues, please contact the original author or developer.

Yes, you can use the pre-built website on multiple domains, as GPL licensing allows redistribution and use without restrictions.

Yes, our pre-built websites are designed to be SEO-friendly, with clean coding and compatibility with popular SEO plugins.

Absolutely! You can install additional plugins to enhance the functionality of your pre-built WordPress website.

Each package includes a ready-to-install website template with themes, plugins, demo content, and detailed installation instructions.

Installation instructions are provided with every package. Generally, it involves uploading the files, importing demo content, and configuring the settings.

Due to the nature of digital products, we do not offer refunds once the product is downloaded. Please review the demo and details carefully before purchasing.

Membership FAQs

Kartisoft membership packages provide you with exclusive access to a wide range of digital products, including GPL themes, plugins, pre-built websites, Elementor template kits, and more. Our packages are designed for individuals or businesses looking for unlimited access to products for personal or commercial use.

We offer four membership options: Monthly, Half-Yearly, Yearly, and Lifetime. Each package provides access to unlimited downloads and usage across multiple domains during the subscription period.

All membership packages include:

  • Unlimited downloads
  • Unlimited domain usage
  • Personal and commercial usage rights
  • Instant download access to all products, including future releases during the subscription period

Yes, you can cancel your membership at any time. However, cancellations will take effect at the end of your current billing cycle, and no refunds will be issued for unused time.

No, technical support is not included in any of the membership packages. If you require technical support, you will need to subscribe to our support packages separately.

No, upgrading or downgrading your current membership package is not possible. If you wish to upgrade to a higher-tier plan, you will need to purchase the new membership package at full price. No additional discounts will be provided for upgrading.

We offer different membership durations: Monthly, Half-Yearly, Yearly, and Lifetime. The duration you choose determines how long you’ll have access to our products and updates.

Once your membership expires, you will no longer have access to new downloads or updates. To continue using our products and receiving updates, you will need to renew or upgrade your membership.

Yes, you can use the products from your membership on as many domains as you like, both for personal and commercial purposes.

We accept various payment methods, including credit cards, PayPal, and other secure payment options. You can choose your preferred method during checkout.

Yes, after completing your payment, you will receive an email receipt confirming your purchase and membership details.

Yes, we offer discounts for Half-Yearly, Yearly, and Lifetime membership packages. The longer the duration, the greater the discount, helping you save more on your subscription.

Add-on Services FAQs

We offer the following add-on services:

  • WordPress Theme Installation and Demo Import
  • WordPress Plugin Installation and Configuration
  • Pre-built WordPress Website Installation Service
  • WordPress Website Customization Service
  • WordPress Website Migration Service

You can purchase any of our add-on services directly from our website. Simply visit the service page, choose the service you need, and proceed with the payment to complete your purchase.

This service includes the installation of your chosen WordPress theme and the import of the demo content, making your site look like the theme demo, ready for customization.

This service covers the installation and configuration of any WordPress plugin on your website. We ensure the plugin is properly set up and fully functional according to your needs.

With this service, we install a pre-built WordPress website on your hosting account, including the theme, plugins, demo content, and initial configuration, so your website is ready to go live.

This service includes design and functional customizations to your existing WordPress website, including theme tweaks, layout changes, and adjustments to match your branding or functional needs.

This service covers the migration of your WordPress website from one hosting provider to another. We ensure all your content, settings, themes, plugins, and database are transferred securely.

The pricing for each add-on service varies. You can check the individual service pages on our website for detailed pricing information.

Currently, we do not offer discounts on individual add-on services. However, you can contact us for special pricing if you're purchasing multiple services together.

The time required for each service varies based on the complexity and your specific requirements. Once you place an order, we will provide an estimated timeline for completion.

Yes, support for these services is available during the execution of the service. If any issues arise after the service is completed, additional support may be subject to charges, depending on your support package.

Since add-on services are delivered based on individual requests, we do not offer refunds once the service has been started. Please review all details carefully before purchasing.

Support FAQs

Our support package provides dedicated assistance for pre-built websites purchased directly from Kartisoft. It covers troubleshooting, basic customization, and general website issues during the support period.

Support is available exclusively via email or WhatsApp chat. When reaching out, please include your Support Package Order ID to help us assist you promptly.

Support Email:
support@kartisoft.com

Support WhatsApp:
+91-9491789988

No, we do not offer support over the phone. All support requests must be made via email or WhatsApp chat only. We do not respond to phone calls or accept phone support requests.

You can expect a response within 2 business days. Please note that responses may not be immediate, but we will do our best to address your query as soon as possible based on availability.

Our support is only available for pre-built websites purchased directly from Kartisoft. We do not provide support for GPL themes, plugins, Elementor template kits, or other third-party products. For support with these, please refer to the product documentation or contact the original author.

No, your support package will not automatically renew. You will need to manually renew the support package when it expires to continue receiving support.

No, support is only provided for pre-built websites purchased directly from Kartisoft. If you obtain our pre-built websites from third-party sources, we will not offer support for them. Additionally, we do not provide support for websites developed by third parties during the support period.

If your support package expires and you contact us for assistance, we will inform you that support is no longer available. You will need to purchase a new support package if you wish to continue receiving support.

Our support covers basic website issues and troubleshooting. Advanced customizations or development tasks may not be included in the support package. For more extensive work, you may need to purchase additional services.

Support packages are non-refundable once purchased. Please ensure you read and agree to all terms and conditions before making a purchase.

You can verify the status of your support package by logging into your account or contacting us for assistance. We recommend checking your support package status before reaching out for support.

Support is included within the scope of your support package. However, additional charges may apply for services beyond the standard support scope, such as customizations or advanced development.

WordPress Website Design Packages FAQs

Each package is tailored to meet specific needs:

  • Small Business Website Package: Ideal for professional-looking business websites with 5-10 pages, a homepage slider, contact forms, and basic integrations.
  • E-Commerce Website Package: Includes WooCommerce setup, payment gateway integration, up to 25 products added, and a fully functional online store.
  • Online Portal Package: Designed for directory, listing, and specialized portals like real estate, job boards, or classifieds, with advanced features like user dashboards, subscription packages, and more.

Yes, domain and hosting services are not included in the design packages. You will need to purchase these separately and provide us with the necessary credentials to set up your website.

The timeline varies based on the package and project complexity:

  • Small Business Websites: Typically 7-10 business days.
  • E-Commerce Websites: Approximately 10-15 business days.
  • Online Portals: Can take 15-20 business days or more depending on the features required.
    We will provide an estimated completion time once the project scope is finalized.

Yes, our packages include a limited number of revisions. Additional revisions or significant changes outside the package scope may incur extra charges.

Yes, once the project is completed and payment is made in full, the website and its design belong to you. Note that third-party themes and plugins remain under their original licensing terms.

You’ll need to provide:

  • Text content for pages (About Us, Services, etc.).
  • Images, logos, and branding materials.
  • Specific product details for e-commerce sites.
    If needed, we can assist in content creation for an additional fee.

Website maintenance is not included in the packages. It is an optional, paid service. If you need ongoing maintenance, please request a quote separately.

Yes, we offer one month of free technical support after the website is launched. This covers minor adjustments and troubleshooting. Additional support beyond this period is available for a fee.

Yes, additional features or functionalities can be added after project completion. These will be quoted and charged separately based on your requirements.

Yes, we provide a free training session via AnyDesk:

  • Small Business Websites: 30 minutes.
  • E-Commerce Websites: 1 hour.
  • Online Portals: 2 hours.
    This training will guide you on managing your website, adding content, and performing basic updates.

Absolutely! If your needs don’t fit into our predefined packages, contact us with your requirements, and we’ll provide a custom quote.

If you choose to cancel after the project has started, you will be charged for the work completed up to the cancellation date. Refunds are not available once the project is completed.

To begin, reach out to us via email or WhatsApp to discuss your project. Once we finalize the details, you’ll need to make the payment, and we’ll get started on your website.

No, we do not provide hosting services or support. However, we can guide you in selecting a reliable hosting provider if needed.