1. Introduction

At Kartisoft Solutions Private Limited (“Company,” “we,” “our,” “us”), we strive to provide high-quality web design, development services, and digital products. However, we understand that situations may arise where you may need to request a refund or cancel a service. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations applicable to our services and products available on Kartisoft.com (“Website”).

By purchasing our services or products, you agree to the terms outlined in this policy.

2. Cancellation Policy

(A) Services (Web Design & Development, Customization, etc.)

  • Before Work Begins: If you cancel your order before work has commenced, you are eligible for a full refund minus any transaction fees.
  • After Work Has Started: If the project is in progress, a partial refund may be provided based on the amount of work completed.
  • After Project Completion: Once the service has been delivered and accepted, no cancellations or refunds will be granted.
  • Recurring Services (Maintenance, Hosting, etc.): Cancellations must be made at least 7 days before the renewal date to avoid being charged for the next billing cycle.

(B) Digital Products (Prebuilt Websites, WordPress Themes, Plugins, etc.)

  • Due to the nature of digital products, all sales are final, and cancellations are not permitted once a product has been purchased and downloaded.
  • If you encounter technical issues with a product, please contact our support team for assistance before requesting a refund.

3. Refund Policy

(A) Services

  • Full Refund: Issued only if we are unable to start the project due to unforeseen circumstances.
  • Partial Refund: If work has commenced but is not yet completed, we will refund an amount proportional to the work remaining.
  • No Refund: Once a project is completed, delivered, and approved by the client, refunds will not be issued.

(B) Digital Products

  • No Refunds: Since our digital products are downloadable and intangible, we do not provide refunds unless the product is defective and cannot be fixed.
  • Exceptions: If a digital product is proven to be non-functional or not as described, we may offer a replacement or store credit at our discretion.

4. Eligibility for Refunds

Refunds will be processed only in the following cases:

  • Duplicate transactions (accidental double payment)
  • Payment made for a service that was never initiated due to our inability to deliver
  • Technical issues with a digital product that cannot be resolved

Refunds will not be provided in the following cases:

  • Change of mind after purchase
  • Customer no longer requires the service/product
  • Failure to provide necessary materials or information to complete a service
  • Issues caused by third-party services, hosting, plugins, or software conflicts

5. How to Request a Refund or Cancellation

To request a refund or cancel a service, please follow these steps:

  1. Send an email to 📧 info@kartisoft.com with the subject line “Refund Request” or “Cancellation Request”.
  2. Provide your order details, including invoice number, transaction ID, and reason for the request.
  3. Our team will review the request and respond within 7 business days.
  4. If eligible, refunds will be processed within 10 business days to the original payment method.

6. Changes to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. The latest version will be available on our Website, and continued use of our Services signifies your acceptance of any changes.

7. Contact Information

For any questions related to our Refund and Cancellation Policy, contact us at: 📧 info@kartisoft.com
📞 +91-9491789988